Terms And Conditions

 

REFUND POLICY

30 days notice of cancellation is required for a deposit to be refunded.  30 – 14 days notice of cancellation, deposit will be refunded if the villa is re-let for the entire period.  Less than 14 days notice, no refunds given.  All refundable deposits are subject to a cancellation fee of $30.

PRIVACY POLICY

We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act).
Your information will not be provided to another trader, now or in the future.

The type of information we may collect about you includes:

  • Your name
  • Address
  • Phone Number
  • Email Address
  • Location Details

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date.
You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
If we intend to transfer your information outside the Australian Economic Area we will always obtain your consent first.
We may use technology to track the patterns of behavior of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.

E-mail: bookings@pandanuspalmsresort.com